Frequently Asked Questions
Urgent Care FAQs — Elstree Private Clinic
Find answers to common questions about our services, pricing, and what to expect during your visit.
Do I need an appointment?
No. Our clinic operates as a walk-in — you can arrive during opening hours and be seen on a first-come, first-served basis. We aim to see walk-in patients within 15 minutes of arrival. If you would rather arrange a time in advance, call us on 020 3327 7777.
What conditions do you treat?
Our experienced emergency medicine doctors treat minor injuries and urgent, non-life-threatening illnesses — including cuts and minor burns, sprains, suspected simple fractures, infections, bites, minor head injuries, and selected acute symptoms. For life-threatening emergencies, severe chest pain, stroke symptoms, major trauma, or heavy bleeding, call 999 or attend A&E.
How much does a visit cost?
An urgent care consultation costs £110 for adults (16+) and £95 for children (ages 1–15). This covers your assessment by an experienced emergency medicine doctor. Additional diagnostics such as X-ray, blood tests, or ECG are charged separately — we always explain costs before proceeding.
Do you treat children?
Yes, we see children aged 1 and over. Our doctors are experienced in paediatric urgent care. We do not see children under 1 year old — for children under 1, contact your GP or NHS 111, and in an emergency call 999 or attend A&E.
Can I use my health insurance?
We provide detailed receipts that you can submit to your insurance provider for reimbursement. Be aware that most UK insurance policies do not cover GP or urgent care consultations, or the initial tests that go with them. Some policies do, particularly international policies, so we recommend checking with your insurer before your visit. If you then need to be referred to a specialist, most policies would cover the specialist consultant's assessment and treatment.
What diagnostics are available on-site?
We offer X-ray, blood tests, ECG, and imaging facilities on-site — used where clinically indicated during your visit. Most results are available within the hour, so you can be assessed and treated in a single visit rather than waiting days or weeks.
When are you open?
From 1 September we will be open 7 days a week, including bank holidays. Monday to Friday: 8am–8pm. Saturday and Sunday: 9am–6pm. Same-day urgent care appointments are available throughout opening hours.
Still have questions?
Give us a call or send us an enquiry. Our team is happy to help.